Vaccinations

For all dogs, we require a valid rabies tag or vaccination records containing dates of rabies vaccination. For all cats, a valid vaccination record containing dates of rabies vaccination is required. Up to date rabies vaccination is required by the State of Massachusetts.

This policy is strictly enforced.

Aggressive / Difficult Pets

If your pet is extremely aggressive or difficult to groom, please tell me at the time you make your appointment. I won't necessarily refuse to groom your pet, but will be better prepared to handle it. If I am not able to complete your pets grooming due to it's behavior, you will be charged accordingly for the time spent trying to groom it. Please be advised that it is a very rare occurance when I can not complete a pets grooming. But it has happened on occasion.

Matted Pets

Stinky's Kittens & Doggies Too will not demat or clip a severley matted pet.

Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles, or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin allowing fungus or bacteria to grow causing skin irritations that exist prior to the grooming process. After effects of mat removal procedures can include itchiness, skin redness and/or irritation, self-inflicted irritations or abrasions and failure of the hair to regrow in areas. I am aware that closely shaven pets due to matting are also prone to sunburn and should either have sun screen applied daily or should be kept out of the sun until the hair growth is sufficient to protect the skin. In some cases pets may also exhibit brief behavioral changes. In certain breeds and coat types, the coat may not grow back the same.

Cancellations

If you need to cancel your appointment, kindly give 24 hours notice.  I work on a very tight grooming schedule and "no show/no call" appointments are a loss of income for me. If I have the proper notice, I can fill your appointment time with a client on my waiting list. If you have more then 3 "no show/no call" appointments, I will no longer be able to accept you as a client. I understand that emergencies, illness and other things "come up" and I will make exceptions accordingly.

Late Policy

If you are running late for your appointment, please call me and let me know. Since I run on such a tight grooming schedule and groom dogs by individual appointments, I may not be able to accommodate you if you are more then 15 minutes late.